Product Information
Do you make all of your products?
We hand pour all of our candles and reed diffusers in our studio located in Pennsylvania outside of Philadelphia. All other products we carry are the result of partnering with other small independent brands. All of our vendors are based in the USA.
Is your fragrance all natural?
We use a blend of natural, essential and synthetic fragrance oils. These scents are more hypoallergenic than all natural fragrances, and are also more sustainable to our environment. This blend allows our fragrances to be complex and diverse. It also increases performance, strength, consistency and stability.
What if my reed diffuser is too strong?
You can adjust the strength of the fragrance by removing some of the reeds. You may add the reeds back in to increase the scent over time. Use care when handling reeds, be sure not to lay saturated reeds on finished wood or upholstery surface. We recommend always laying them on a piece of paper towel or tissue until disposed of.
Bonus: Did you know you can give you diffuser an extra boost by flipping the reeds over?
Who does my purchase help support?
A portion of sales from our Balsam + Feather collection goes to National Parks Conservation Association - a non-profit working to conserve and protect our national parks.
We’re also pledging a portion of our sales from our other collections to Women Against Abuse, a non-profit working to bring housing and safe haven to those in need.
Candle Care
My candle isn't burning evenly. How can I fix it?
When lighting the candle be sure that you are able to burn it long enough for the entire surface to become melted. This will ensure the candle burns evenly and consistently. If you do begin to see "walls" of wax appearing around the sides, you can remedy this by scraping some of the wax out of the vessel to create a more even surface. Be careful to remove the extra wax from the candle as adding it back in can drown the wick.
What are your candles made of?
Our wax consists primarily of soy wax blended with a very small amount of paraffin. This formula has been fine tuned to provide the optimal fragrance throw and long burn time. Our wax blend helps to stabilize the candle and promote clean burning.
We use cotton wicks, which are non-toxic, considered the safest for burning, and have no dangerous health effects.
Storefront
Do you have a storefront?
Yes! Our shop and studio is located at 827 Glenside Ave, Suite 203 in Wyncote, PA. Our entrance is on Rices Mill Road. We are open Monday through Friday 11:00 am to 5:00 pm, and Saturday 11:00 am to 2:00 pm.
Recycling
Can I refill my candle vessel or reed diffuser bottle?
If you're local, you can stop by our shop! First, empty and clean your vessel (check out our how-to here). Then bring it to us, choose any scent you’d like, and we’ll have it refilled for you! Plus, you’ll get 30% off the original price!
Wholesale
Where can I find your products?
We have retailers all over the USA in addition to our online store. Contact us at info@gpcandle.com to find the nearest stockist or visit us at the Shop!
How can I become a stockist?
Visit our Wholesale page for more details or reach out at wholesale@gpcandle.com.
Do you offer custom candles?
Yes, we offer custom candles! If you’re planning an event, be sure to explore our custom candle favors. For stores looking to carry your own branded candles, just reach out to us—we’d love to help make your vision a reality!
Affiliate Marketing
How can I become an Affiliate Marketer?
We work with Social Cat to connect with affiliates. Click the link to see our current campaigns. Please note at this time we are only offering gifted partnerships.
Shipping and Returns
When will my order ship?
We hand pour our candles in small batches. While we do keep a small stock of each product, we primarily pour our candles and reed diffusers to order. Please allow a few days for you order to be produced before shipping. Orders placed on holidays and weekends will be processed within two business days.
What is your return policy?
At GP Candle Co., all sales are final. We will gladly offer replacements for any damages caused during shipping. At this time returns, refunds, or replacements for reasons other than damages due to shipping may not be accepted but may be judged on a case by case basis. In the event of damage during shipping, please contact us with photos of the damaged goods at info@gpcandle.com within 3 days of receiving your purchase. All other issues must be reported within 45 days from the date the order was placed.
